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Frequently Asked
Questions
THIS FAQ is mainly
for your Technical questions right now. We will be adding
more about ourselves in the very near future !!!!
Michelle, Carrie & Jessie |
TECHNICAL QUESTIONS
AOL
USERS
You may not be able to view the live videos through AOL. Unfortunately, that is a feature of AOL's world wide web browser that we cannot do anything about. Don't worry though, there is a solution! In just a few easy steps you can learn how to
use Internet Explorer (another web browser) or Netscape Navigator and use it to view the
videos and enjoy the site!
The Best Method
1. Sign on to AOL, stay in the main welcome screen (don't click
anything).
2. Minimize the AOL screen by clicking on the minimize button (the
first button on the top LEFT, from left to right, like in the small
graphic just below). Don't worry, this will not cause AOL to log off or
quit on you!
3. Open/launch the browser of your choice (Via a shortcut on your
desktop or by going into the Programs menu on your computer). If you do
not have a web browser, such as Explorer (which usually comes with PCs) or
Netscape, you can download one of those from the links at the bottom
of this page.
4. Surf to the desired URL, in this case http://www.spankocam.com
!!!!
Don't forget to Click on the
PLUG INS for SPANKOCAM
and grab your fill of the Free Stuff!!
MORE AOL INFORMATION
AOL users encounter special problems
when accessing WWW sites for several reasons. Below are two fairly simple
methods to help AOL users get more out of the net (particularly more out
of adult sites or any other sites that use photographic images. The
browser within AOL is particularly bad at handling these graphics due to compression
methods used in their program
(Note. The version of
Microsoft [MS] Explorer used in AOL is not equal to the MS Explorer
provided separately through MS).
If you are going to use the AOL Browser then you may wish to change this
setting to make your experience a bit better. AOL uses
something called compressed graphics. You can read about it on AOL's
official page HERE
Click HERE to take you to an instructional page on
how to turn COMPRESSED GRAPHICS feature off
WEB TV
Unfortunately the JAVA CAMS ARE NOT supported by Web TV We do however
offer Cams that ALL WEBTV people can see. Until they make upgrades Web TV users WILL NOT get
Streaming Video or Java anywhere on the web (Not just SPANKOCAM)
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I am Having
trouble seeing the Cams
First thing, Do you have all the correct plugins? Due to the amount of
technology we now use within SPANKOCAM to properly view all of the
cams and videos you must install some plugins. Most of the areas within the site will give you a direct link to update your browser. If this
doesn't help try our plugins area located HERE Also
have a quick look HERE if you are using either AOL or WEBTV
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That still didn't help, What do I do now?
If you are using NETSCAPE:
1) GO TO EDIT > PREFERENCES from the Top Text Menu on the Upper left
2) Click on ADVANCED from the Menu on the Left
3) Make sure that Check marks are in the following Boxes
AUTOMATICALLY LOAD IMAGES
ENABLE JAVA
ENABLE JAVASCRIPT
ENABLE JAVASCRIPT FOR MAIL AND NEWS
ENABLE STYLE SHEETS
4) In the COOKIES SECTION below this make sure that you have ACCEPT ALL COOKIES
checked
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If you are using INTERNET EXPLORER:
1) GO TO TOOLS > INTERNET OPTIONS
2) On the SECURITY TAB Make sure that your security is set to MEDIUM
3) On the ADVANCED TAB Scroll down to MULTIMEDIA and make sure that the following boxes are checked
PLAY ANIMATIONS
PLAY SOUNDS
PLAY VIDEOS
SHOW PICTURES
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BILLING and CANCELING
My membership is not working
anymore
If you have an account with us, the following are some reasons why you might not be able to get access.
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Forgotten Password:
Are you sure that's your password? You can go
here to find out what it is again
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Wrong Case:
You must enter your username and password the exact same way each time.
The passwords are CaSe SeNsiTiVe
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Declined Card:
If your credit card was declined upon renewal, Our
billing company has closed your account. Go
here to renew your membership.
If you're sure your card is valid, then double-check that all the other information is correct as well. Your application can be rejected for entering an invalid home address or email address, so don't try to fudge anything! If you have another card, try that. If nothing
works. If NOTHING works then please contact your Credit Card company
to see if they have any regulations on the Card and also contact CCbill HERE
and they may be able to help you
Or..... Your Membership
has been used by somebody else at the same time that you are online. Please see the
section on FRAUD
Account Cancellation:
To cancel just CLICK HERE at least 3 days before your next billing cycle. Please don't send
us an e-mail. All of the Billing Records are maintained by CCBill
(Our Billing Company).
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Fraud:
We use a program that detects Multiple Log ins from
Multiple IP's at the same time. So make sure you keep your User name and
Password to yourself or it will set the program off and your membership
will be cancelled.
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For more information about billing
procedures, consult the billing and cancellation policy. Located at
CCbill
To dispute a billing:
If you feel that a mistake has been made with your billing. Please refer
to our fantastic friends at
CCBill.
They will be able to help you out !!
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MICROSOFT'S
LATEST BROWSER
( I Like Internet Explorer more but both Browsers will work
just fine! )
NETSCAPE
LATEST BROWSER
The Plug ins for Netscape are HERE
WINDOWS
MEDIA PLAYER
REAL
PLAYER'S LATEST VERSION
(It's at the Bottom get the "free" one)
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